Want to know how to pay for the fantastic products here? When will you be charged? Find out all about payment right here and now!
Do you charge VAT?
Starting from January 1 2021, value added tax is not collected, as small businesses according to §19 (1) UStG.
Shipments to Non-EU-countries and countries outside Europe are VAT free. Customs fees, including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery, might apply and have to be covered by the customer.
How do I apply a coupon code?
If you have a coupon code, you can apply it on the check-out page. Just enter the alpha-numeric coupon code in the coupon box and click “Apply coupon” to view your new order total. Coupon codes must be used before the expiration date and cannot be combined with any other discount codes.
How can I pay?
I offer the following payment methods:
- Giropay (German residents only)
- Direct bank transfer (EU banks)
- Cash on delivery (Only clients with bookings)
Cash payment method is available only to customers who have an upcoming reservation with me within the next two weeks. Please note that you can pay by cash only for items that are tangible but not digital or virtual.
When is the order charged to my card?
Your credit card will be charged after your order has been placed and the payment has successfully been authorized. If an order is canceled, the total amount will be refunded to your credit card.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Is it safe to use my credit card?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise, the order will be canceled.
What is CVV and 3-D Secure?
All credit card transactions on shop.yourtwinklover.de require you to enter the CVV number and 3-D secure password to provide you with increased protection while making payments using your card.
What is the CVV code?
The CVV code is a security code that consists of the last 3 digits close to the signature field on your card.
What is a 3-D Secure password?
The 3-D secure password is an additional password that you’ll be asked to enter after entering your card details on the payments page. You’ll be redirected to your bank’s website from the payments page, where you’ll have to enter the Verified by Visa password for Visa or SecureCode password for MasterCard.
Do you have more questions?
I am happy to assist! Please find more information about the contact options on my Contact Page.