Shipping & Delivery

Delivery restrictions and delays due to COVID-19 outbreak

Dear Customer,

International deliveries may be subject to delays or restrictions due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections), and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

Orders can and will still be processed to those affected countries. However, departure dates of packages cannot be accurately calculated at this time. I will monitor the situation daily and adjust to fulfill all orders.

REST OF WORLD

Until further notice, merchandise shipments to the below destinations can no longer be accepted due to problems with transport, customs clearance and/or delivery:

Australia
Belize
Bhutan
Bolivia
Bonaire
Brunei Darussalam
Burkina Faso
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Comoros
Djibouti
Cuba
Dominica
East Timor
French Polynesia
Gambia
Grenada
Guadeloupe
Guinea
Guinea-Bissau
Haiti
Honduras
Iran
Jamaica
Laos
Liberia
Libya
Maldives
Martinique
Mauritius
Mongolia
Myanmar
New Caledonia
New Zealand
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Réunion
Rwanda
Samoa
Saudi Arabia
Sierra Leone
Somalia
South Africa
St. Helena/Ascension/Tristan da Cunha
St. Kitts and Nevis
St. Martin
Saint Vincent and the Grenadines
Sudan
Suriname
Syria
Turkmenistan
Uganda
Uzbekistan
Venezuela
Yemen

Shipping rates


Germany up to 31,5 kg 5.9 EUR

Europe Up to 0,5 kg 7 EUR
0,5 kg – 2 kg 10 – 15.5 EUR
2 kg – 3 kg 17 – 19 EUR
Above 3 kg 17 – 23 EUR

Up to 1 kg 10 EUR
1 kg – 2 kg 15 EUR
2 kg – 3 kg 20 EUR
Above 3 kg 25 EUR

Delivery time*


Europe (EU) approx. 4 – 7 business days
Europe (Non-EU) approx. 6 -12 business days
Rest of World approx. 8 – 18 business days
United States of America approx. 30 business days (due to Covid-19 packages will be shipped by ocean freight)
*Delivery may take longer for custom orders. For such orders time can be confirmed in our communication.

Track your order


Items are shipped between 1-3 days after the order. Orders are normally sent within two working days after receipt of your order. With DHL Paket International shipments you will receive a Track & Trace number from me as soon as I have shipped your order. This way, you can track your package at all times. All orders sent with Deutsche Post are registered and will be tracked by me. Please contact me in case you would like to know the status of your order.

Delivery service


Packages shipped with DHL Paket International and Deutsche Post will be delivered directly to your door by your local postal service. In case you are not at home, you will be notifed by the local postal service to collect your order from the post office.

Delivery outside the EU


All products on shop.yourtwinklover.de are including 16% German VAT. Orders from international customers (outside EU) are calculated net VAT but customers must pay applicable sales tax, duty and Customs charges in their country.

Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order.

Unfortunately, I am unable to provide you with the exact amount you will be charged. Your order confirmation details includes only the charges I am collecting. Contact your local government for specific details.